Collections & Recovery

Increase Recoveries & Retain Customer Relationships

eBureau’s collection and recovery solutions help companies more effectively contact past due accounts, maintain customer relationships, accelerate recoveries and lower collection costs. These solutions help companies identify the people most likely to resolve their debt which enables companies to more effectively prioritize work efforts and improve efficiencies. In addition to these benefits, eBureau’s collection and recovery solutions also help companies comply with regulations to keep their business safe from unnecessary fines and penalties. 

Click the links below to explore each of our collections & recovery product applications:

Collection Scoring | Skip Tracing | Account Monitoring | Compliance


Collection Scoring: Predicting key outcomes that drive recoveries

Companies use a variety of collection eScores from eBureau to optimize collection strategies and to recover more dollars at lower costs. 

Collection departments use eScores to prioritize work efforts, to determine which customers are most likely to resolve their account without third party agency involvement and to make debt sale decisions. 

Collection agencies and debt buyers use eScores to prioritize work efforts, to make strategy decisions and to determine the value of a debt portfolio. 

In addition to custom eScores, we have several ready-to-use eScores that help predict:

  • return mail probability
  • contact probability
  • charitable care 
  • litigation success
  • collection probability 

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Skip Tracing: Comprehensive information that helps you stay connected

Collection departments and collection companies rely on eLink to locate the most current address and telephone contact data and increase right party contacts. The telephone data located through the eLink process is clearly classified so that you can maintain TCPA compliance, and both the address and phone information returned in the eLink process include contact “confidence scores” to help you further refine work strategies. 

eLink’s comprehensive message codes also provide data integrity insights about the account to help you better manage workflow strategies at lower costs. As part of the skip tracing process, eLink can also be used to identify bankrupt and deceased individuals and litigious debtors.

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Account Monitoring: Staying informed managing accounts

Companies use eBureau’s eLink service to monitor collection accounts.  Through eLink’s monitoring capabilities, companies are alerted to new bankruptcy filings and status changes to existing bankruptcy cases on their collection accounts. eLink’s monitoring capabilities are also used in a similar fashion to monitor for deceased individuals so that compliance obligations can be met on these accounts as well.

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Compliance Support:  Utilizing eBureau’s collection solutions to meet compliance obligations

By providng important content and information with eLink, eBureau supports a number of compliance requirements such as:

  • FDCPA compliance support
  • TCPA compliance support

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